Experienced IT professional with a specialization in network and server technologies. Passionate about solving complex challenges and creating scalable solutions that drive success. I excel at translating intricate technical issues into innovative solutions, consistently delivering impactful results.

I’m always open to new challenges. If you need help solving a problem, feel free to reach out—I’m happy to discuss how I can assist.

Key Accomplishments

• Implemented asset management systems to manage equipment life cycles and improve efficiency
• Implemented automated ticketing system to improve communication with customers and facilitate team collaboration
• Designed and implemented an ultra-low latency service provider network from the ground up that covers over 560 square miles in the DFW market
• Completed multi-year upgrade of core network systems from a simple switched/routed network to an MPLS enabled hybrid network with sub-second failover capability
• Migrated Internet service layers into VPLS while adding full BGP mesh at all POPs with route reflectors and VRRP failover
• Designed customer installation and core network models from a cookie cutter approach so it could be easily replicated in new markets
• Created sales flow integration with network team to bring about a ten business day installation for services of 500 Mbps or less
• Conducted multiple call center phone system migrations from POTS systems to, self hosted, and most recently to a hosted VOIP service
• Migrated email services from self-hosted systems, to G-Suite, and Microsoft 365

Core Technical Skills

• WAN technologies
• MPLS/VPLS - Metro Ethernet technologies
• Licensed and unlicensed RF & Microwave
• Cisco Technologies
• Juniper Networks Products
• Brocade Networks Products
• Network Monitoring Tools
• DNS Management
• Unix/Linux systems administration
• Windows Server systems administration
• VMWare
• Microsoft 365
• Google G Suite
• Managed and self-hosted VOIP solutions

Experiance

Innovative Recovery • Director of IT

9/2022 - Present Dallas, TX
• Responsible for defining company-wide technology vision and strategy in support of business objectives. After a gap in departmental leadership, I'm using data-driven decision-making to approach today's challenges with renewed clarity. We are moving forward with a revamped strategy and a fresh look at internal and customer-facing applications.


MHO Networks • Operations Manager/Sr Network Engineer
9/2009 - 9/2022 Dallas, TX
• Helped bring to life a next-generation MPLS network scaled down to the metro level. Used a formula of fast installations and highly reliable service to bring high-speed data services where fiber is not a viable option. In 2016 I relocated to head the company’s expansion into the DFW market.
  
  • Monitor network performance levels and trends to avoid network degradation and service interruptions as well as identify needed upgrades
  • Perform scheduled and emergency network and server maintenance/upgrades
  • Provide incident post mortems, track, update and close action items from incident investigations
  • Ensure network and operational continuity, disaster recovery and severe weather emergency plans are tested and executed as needed
  • Create departmental policies, processes, procedures, and associated requirements
  • Perform internal audits to ensure compliance with policies and procedures
  • Manage and maintain network and security documentation


City of Fort Lupton • City Council Member
8/2012 - 12/2014 Fort Lupton, CO

• I believe individuals can be more effective in shaping our communities working locally than at the state or national level. Not to say one is more important, but it is easier to work with your friends and neighbors to achieve great things. Unfortunately, the local committees, councils, and boards often operate with many seats unfilled.

  I was appointed to fill a vacancy on the city council and then elected to my seat in November 2013. My role was to listen to and represent the voters of my district and ensure the city maintained effective and efficient policies and regulations for the citizens' health, safety, and welfare. Due to my technical background, I worked on several IT-related projects at a high level for the citizens of Fort Lupton. I made many friends from this adventure and learned lots of new skills. My most significant takeaway from this experience was learning how to listen and effectively represent a voter with a different opinion or objective.



Weld RE-8 Schools • School Board Director
11/2014 - 12/2014 Fort Lupton, CO
• My function was supervising the Superintendent, setting district objectives, and ensuring that everything necessary to accomplish those objectives was available. My role included providing public trust and financial security, examining solutions and programs, and ensuring best practices were enacted. In addition, I supervised various projects at a high level for the citizens of Weld RE-8 School District, focusing on IT-related initiatives. My most significant takeaway from this experience was learning to negotiate effectively in high-pressure and dynamic environments.


Sungard Availability Services • Dedicated Support Technician
2/2008 - 9/2009 Denver, CO
• Developed relationships with specifically assigned customers to provide customized support for their environment. Utilized technical expertise to analyze, troubleshoot, and react to systems or network issues in customer environments at my data center.
  
  • Assist and consult with customers in the design and implementation of customer architectures
  • Ensured customer installations follow data center procedures and remain within SLA
  • Provided Tier 1 and 2 support to customers
  • Monitored customer applications and operational architectures
  • Escalated issues according to customer provided documentation
  • Documented incidents using a Remedy based ticket system
  • Assisted the Systems Engineer to develop and maintain LAN/WAN customer environments
  • Maintain detailed logs and notebooks regarding customer applications, security, and operational readiness


Skybeam • Network Operations
2/2007 - 12/2008 Denver, CO
• Processed escalations from Tier 1 where the solution required personalized attention. Administration of mission critical components such as servers and networking equipment, including patch management and software updates. Assisted in the merger of Mesa Networks into LP Broadband forming Skybeam Responded to infrastructure alarms, network diagnosis and repair Open and close tickets with transport providers and colocation services Utilize trouble ticketing software to ensure that network outages are documented Administration of mission critical components such as servers and networking equipment, including patch management and software updates Documented incidents using a Remedy based ticket system Assisted the Systems Engineer to develop and maintain LAN/WAN customer environments Coordinated service outages and recoveries following disaster recovery procedures


MHO Networks • Network Administrator
3/2003 - 2/2007 Denver, CO
• Worked to install, configure, and perform routine service of MHO Networks network systems including routers, switches, firewalls, DNS servers, E-mail servers, Web application servers, MSSQL/MYSQL administration. Provided on-call afterhours support to network events. Processed escalations from Tier 1 Help Desk.


Axis Networks • Lead Network Technician
3/2000 - 3/2003 Denver, CO
• I started my journey here, at Layer 1, working for Axis Networks. A small structured cabling installation company in north Denver. I developed the final layout of a physical network installation and timetable for completing jobs on a strict budget. I installed, tested, and maintained over 150+ miles of fiber-optic copper network cable with campus port counts exceeding 18,000 between 5 buildings. All cabling was certified to manufacturer specifications using Fluke Networks copper and OTDR cable testers. I worked on incredible projects for companies like Janus Mutual Funds and Colorado's E-470 Highway Authority, where my work still powers the toll system today. I was also fortunate to have the opportunity to maintain the company's core IT infrastructure. I was responsible for all network hardware, servers, and applications like Great Plains Dynamics ERP (later becoming Microsoft Dynamics GP) and Goldmine CRM. In addition, I provided significant cost savings over using a Managed Services Provider. These savings freed up resources so management could weather the post-9/11 economy without laying off or furloughing employees.